Questions about orders or delivery

How much is shipping?
Within Sweden, the shipping cost is 79 SEK regardless of the package’s size. We’ve chosen to always charge a shipping fee because shipping always comes at a cost—both financially and environmentally.

You can choose whether you want to pick up your order at a pickup location or have it delivered to your doorstep or mailbox. Another way to receive your order is to select “Click & Collect” and pick up your items from us in Bollnäs. In that case, there’s no shipping fee, of course.

We can ship items to virtually anywhere in the world, but the shipping cost will vary. You’ll see the exact shipping cost at checkout once you’ve selected the correct delivery address.

How long will it take to receive my order?

We ship daily from our warehouse in Bollnäs. If you place an order on a weekday before 2:00 PM, your order will be shipped the same day. Standard delivery time with Postnord is 1–3 business days.

I haven’t received an order confirmation—was my order placed?
If youdon’treceiveanemail confirmation for your order, it’s possible that the order didn’t go through or that you entered the wrong email address.Contactus and we’ll look into what went wrong.

What should I do if I want to return or make a claim regarding my purchase?
In addition to the statutory 14-day right of withdrawal, we offer an additional 16-day return window. That’s a total of 30 days to return items, so you as a customer can try out (but not use) the product at your leisure. Read more on our page titled “Right of Withdrawal, Exchanges, and Returns.”

Why does the packaging look used?
We care about this planet. And to be a little more climate-smart, we reuse cardboard boxes. So if you receive your order in a used cardboard box, it’s simply because we think it’s better to reuse the box than to throw it away. We hope you agree that this is a smarter and better choice!

Speaking of the climate, there are a few things we’d like you, as a customer, to keep in mind. Even though we offer free returns for exchanges, try to pack your items smartly and compactly so you’re not shipping empty space when you return an item. And for the sake of our planet, think twice before deciding to exchange an item just because you want a different color.

Questions about our products

Can I come to your store to look at the products?
We’re primarily an online store open 24/7; our warehouse doesn’t have the same hours at all. The warehouse is open on special occasions. Keep an eye on our social media to find out more.

Do the silver sheet and silver blanket work?
Yes. They actually work really, really well. We’ve had many skeptical customers who’ve come back afterward and said the silver sheet was magical.

We recommend that you always use the silver tarp and silver cover with common sense. These products are designed to provide shade, but when the sun is shining, it can still get hot.

Keep in mind that the silver tarp is rough, so a tip to reduce the risk of scratches on your car’s paint is to place the tarp gently on the car.

How do I soak my Aqua Coolkeeper cooling product?
Your cooling vest, cap, cooling blanket, bandana, wristband, or whatever cooling product you have is activated by soaking it in cold water. Immediately after soaking, the fabric will of course be soaking wet, but you can use it right away. If you prefer, you can let the fabric dry before use, and you’ll find that the cooling product provides a cooling effect without getting you wet.

After a few days—the exact duration depends on the heat, humidity, and whether the cooling product has been in the sun—the cooling effect will wear off and the product will return to its original appearance. Then all you have to do is soak it again and again and again.

Here’s how to do it:
Each Aqua Coolkeeper cooling product comes with a small label indicating the maximum thickness the product should reach when soaked; be sure not to exceed the recommended thickness. Depending on the water quality and temperature, soaking times may vary; therefore, we recommend that you check the thickness instead when soaking your cooling product. Click hereto learn how to interpret the label on your cooling product.

How do I wash the Aqua Coolkeeper cooling product?
Washing the cooling product is a bit tricky because water activates the HydroQuartz inside. That’s why it’s important to work quickly when cleaning the product.

Let the product dry completely so that it returns to the same condition as when you first took it out of the package. The HydroQuartz should then resemble small, hard grains of gravel.

Quickly hand-wash the product while it’s soaking. Be careful not to let the cooling product exceed the maximum thickness.

You can use a mild soap, although the manufacturer recommends not using any soap at all. Do not use any detergents or strong chemicals, as these can damage the HydroQuartz.

Full instructions can be found here

Questions about payment

How do I pay for my order?
With us, you can pay via Qliro (and can then use Swish, credit/debit card, Apple Pay, Trustly, invoice, or installment payments). We recommend that you download the Qliro app, where you can clearly view your purchases and easily pay your invoices.

Where is my invoice?
Your invoice is sent to you via email from Qliro (or from Two if you’re a business). We refer all questions regarding your payment to Qliro

Can I extend the due date on my invoice?
This is a matter between you and Qliro, and it’s not something we can influence. Log in to Qliro.se or the Qliro app and follow the instructions there.

Why haven’t I received a receipt?
We always send an order confirmation for your purchase. The confirmation lists what you’ve purchased and at what price. This order confirmation serves as proof of your purchase and acts as a receipt. Read more about this onHallå Konsument. If you’d still like a receipt, you’re welcome to contact us.

Questions about us

Where are you located?
We’re an online store, so we’re basically everywhere. But physically speaking, we’re based in Bollnäs in the wonderful region of Hälsingland. The company has been here since the beginning, and we see no reason to move. We love Bollnäs! We’re located in the old ICA Bollehallen building, in the Björktjära residential area. The address is Björktjäravägen 4, Bollnäs. This is where both our warehouse and office are located.

Who is Hansesgården?
We’re a family-owned business that’s been around since 2007. Here you’ll find Thomas and Liza Bolinder—and, of course, our four-legged test team.

Our first products were a canvas crate and a show tent. But a lot has happened since then—and our product range is now much larger. You can read more about us here. Hansesgården AB holds an F-tax certificate, and we follow the Swedish Consumer Agency’s general recommendations for distance selling.

At Hansesgården, we’re here to listen if you have any feedback on our products, and we’re happy to answer your questions. We want our products to be as good as possible, and we want our customers to be truly satisfied. That’s why we’d love to know if there’s anything we can do to improve our products. If you have any suggestions for how we can improve our products, please don’t hesitate to contact us. The easiest way to reach us is by email. We usually respond to emails within 24 hours.

Contact information:

Hansesgården AB, Björktjäravägen 4, 821 35 Bollnäs
Phone 0278-530502
info@hansesgarden.se

And what about our commitment to the environment?
We truly love our planet. And we don’t believe there’s a “Planet B.” That’s why we must try to take better care of the one we have. 

Here are some concrete things we do to avoid wasting the Earth’s resources:

• We reuse packaging. If you receive your package in a used cardboard box, it’s simply a way to reduce waste.
• We use eco-friendly, biodegradable e-commerce bags.
• We don’t include a return slip in every package. We have so few returns, which means a lot of return slips end up getting thrown away right away. 
• We try to keep packaging as small as possible and minimize the amount of air in the package.