TERMS & CONDITION

Shipping costs 
For shipping within Sweden the sheeping fee is SEK 79. Shipping cost across the EU will be shown in check out before you confirm the purchase.

For Our Norwegian Customers
We are registered in the Norwegian VOEC system (VAT On E-Commerce), which means you will not have to pay customs duties or import fees on orders under NOK 3000 per item. Norwegian VAT (MVA) is included in the price at checkout.

We use UPS for fast and reliable deliveries to Norway. You will receive a tracking number as soon as your order has been shipped. Delivery time is usually 2–5 business days.

Do you live in a country outside the EU
Let us know and we will help you with your order. We can ship worldwide

Welcome to us
We are mainly an online store and are open 24 hours a day. Our physical store (our warehouse) has other opening hours. But of course you can come to us at Hansesgården and check out our products. Contact us in advance to make an appointment. Address: Björktjäravägen 4, 821 35 Bollnäs, Sweden.

Delivery
All our goods are in stock, unless stated otherwise. We have fast deliveries and we usually ship within 24 hours on weekdays, but on occasions it can take up to two working days. The delivery is estimated to take between 1-3 working days within Sweden and 1-5 days across EU, Åland and Norway. We use Postnord and UPS for safe and fast deliveries. We can also deliver directly to your door.

Packages that are sent outside Sweden that are not collected are charged at SEK 300.

Click & Collect - pick up at warehouse
If you want you can pick up your goods directly with us in Bollnäs, then choose the delivery method "Click & Collect" at the checkout.

Payment
In order for you as a customer to feel safe, all information is sent for payment over secure connections. Hansesgården offers the following payment method to our customers.

Klarna Checkout
Through Klarna Checkout you are offered different options for payment when you buy. Klarna Checkout presents some information for you as soon as you are identified, which is done with the guidance of the information you specify when shopping and, if necessary, with the help of information from suppliers. Which information you need to specify in order to achieve identification can vary between different buying opportunities and customers. After you are identified, Klarna Checkout displays the options available to you. Invoice is the default payment option, but you can of course freely choose one of the other options such as direct payment by bank or payment by card. What options are offered can change from time to time. You can choose whether you want to protect your use of Klarna Checkout with a PIN code. Any credit report will never be taken directly to Klarna Checkout, but will only be done when the payment option you have chosen. Credit information taken by Klarna does not affect your creditworthiness and cannot be seen by others who request credit information about you, such as banks. For invoice purchases, payment must be made directly to Klarnas bankgiro.

Prices
All prices quoted on our pages are inclusive of VAT. You can also view the prices excluding VAT if you wish. You change this at the top of the page.

Return Policy
You should always feel safe and secure when shopping at Hansesgården. We therefore offer a 30 day return policy of a product in substantially unchanged condition (ie in the same condition as when you received the goods and that the original packaging should remain).

You can gently try the product even if you want to use your right of return. We have the right to make a reduction in value if we consider that the returned goods are no longer in new condition. For reasons of hygiene dog toys, treats, dog food and bones are excluded from our return policy.

The time for return policy starts counting from the day you received the goods. If you want to cancel your purchase, send the goods back to us with the prepaid address card that you apply for here: https://www.hansesgarden.se/en/return-policy.html

The item must then be returned to us within 14 days, and refund will be made within 14 days after we received it and approved the return.

Complaint
According to the konsumentverket, you as a consumer have a three-year warranty. Only original defects are covered by the warranty and do not apply, for example, to damage caused by normal wear and tear. If an item is incorrect, the customer must complain to Hansesgården within via email. When you recieve your order you should carefully examine all goods to make sure that they are faultless and work properly.

In order for a complaint to apply, damaged goods must not be mounted. In case of a complaint contact us at Hansesgården and state the reason for the complaint in order to receive a prepaid shipping note for the return of the product. The product must be returned within 14 days.

Guarantee
All our goods have a one-year warranty, provided that the goods have been used correctly.

In addition, our customers receive free spare parts (applies to fiberglass bars) to Hansesgårdentälten for two years regardless of how the damage has arisen.

Force majeure
Hansesgården is not responsible for damages or delays caused by circumstances that we have not been able to control. This applies, for example, to work strikes, wars, fires, weather effects, terrorist attacks, altered authority regulations, technical problems, faults in electricity, telecommunications or data connections, and errors or delays in services from subcontractors due to circumstances stated here.

Personal data, cookies and GDPR
We save the following personal data about our customers: first name, last name, company/organization, e-mail, personal/organization number, VAT number, telephone number, address, postcode, city, country and IP address. As a customer, you can request an extract, change or deletion of this data at any time.

What then is a so-called cake or cookie?
A cookie is a small text file that the website you are on requests to save locally on your computer. Cookies are used on the vast majority of websites to give a visitor access to many different functions. The information in the cookie can be used to track a user's browsing. There are two different types of cookies. One saves a file for a longer period of time on your device. It is used, for example, in functions that talk about what is new since the user last visited the website in question. The second type of cookie is called session cookie. While you are browsing a page, this cookie is temporarily stored in your computer's memory, for example to keep track of which language you have chosen. Session cookies are not stored for a long time on your computer, but disappear when you close your browser.

What do we use cookies for?
We use cookies only to collect the information required for the webshop to function technically. The cookie therefore does not contain any personal information, but only functions as a technical aid while you are a visitor to the webshop. However, you can choose to fill in your own information such as name and address and more when you complete an order with us. This means that you do not have to fill in the same information the next time you come to shop with us.
If you want to know more about Google coockie policy you can read about it here Google’s Privacy & Terms site

Can you avoid the cookie?
Yes, you choose whether you want to store your data to facilitate future shopping in our webshop. If you want to avoid the temporary cookies (which do not contain any personal information) being stored, you should leave the webshop. You can also choose to set your browser so that it removes the possibility of storing temporary cookies.

The following cookies are necessary for the site to function:

SERVERID: Specifies which of our API servers the requests should go to.

theme_id: Specifies the theme to use when the store is loaded. This is mostly used during theme preview.

diversity_twssessid_{Webshop UID}: Specifies the session ID of the current visitor. The last part of the cookie name is the online store's ID. If this cookie is removed and the user has an active shopping cart, the contents will be emptied unless the session ID is retrieved. Logged in customers are logged out.

twssessid_{Webshop UID}: Same as "diversity_twssessid_{Webshop UID}".

diversity_webshop_language: Specifies the language used in the shop

twsApi.Locale.currency: Used to keep track of which currency to display on the website. Without this, the default currency will be displayed the next time the page refreshes/reloads.

twsCore.pendingShipmentCountry: Specifies the shipping country selected by the visitor. Depending on the country of delivery, the VAT rate on the prices may be different. So this cookie makes sure that if the page is somehow reloaded, the store will still show the same price.

cookie_accepted: Saves the cookie consent selection.

About Hansesgården
Hansesgården AB (org. No. SE556790-7059). The company has existed since 2007.

Contact Us
We at Hansesgården listen to you if you have any comments on our products and we are happy to answer your questions. We want our goods to be as good as possible and we want our customers to be really satisfied. So we would like to know if we can improve our products. If you have suggestions on how we can develop products, do not hesitate to contact us.

You reach us by emailing us. We usually respond to emails within 24 hours, or by calling our support +46 278-530502.

Contact details
Hansesgården AB
Address: Björktjäravägen 4, 821 35 Bollnäs
tel +46 278-530502
info@hansesgarden.se